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Shipping & Return Policy



Shipping Policy

Orders are processed Monday through Saturday. All items are carefully and securely packaged for safe transport and are fully insured. Shipping fees are based on your order's weight, destination and shipping method. Quality workmanship takes time, so please be patient. We make every effort to get your merchandise to you as soon as possible.


Shipping Time

The production time need 1 - 2 days. All items will be shipped within 48 hours. You will receive an automated email with the Tracking Number the day your package is being shipped, which is typically within 2 days after the close of the purchase. (If you do not receive the email it may be due to your Junk Mail filter.)


Shipping Method

1. Standard Shipping : Estimated delivery time within 8 - 12 working days.
Tracking Website: http://www.17track.net

2. Fast Express : Estimated delivery time within 3 - 5 working days.
Tracking Website: http://www.dhl.com/en/express/tracking.html


Exchanges & Returns:

Quality Overstock's goal is that you be completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging along with your original packing slip, within 7 days of receipt, for exchange. We'll also pay the return shipping costs if the return is a result of our error (i.e. incorrect or defective item). If you are not satisfied with your purchase after this time period, please let us know. Your complete satisfaction is of most importance to us. Before you send the items back, please contact us, we will email the shipping address to you after you get our feedback here. All returned merchandise should be sent to the shipping address.

Name: Zhang Hang
Telephone: 0086 18272782124
Return Address: South Bus Station, Chang Jiang Road, Wancheng Zone, Nanyang, Henan, China


Refund Policy:

If the size is wrong or the item is defective, we will make a new one free or refund.
Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake. If you found package damage, can refuse to accept.
No returns or exchanges are accepted if product has no quality problem.


Order Cancellation:

1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
2. Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Orders cancelled after 48 hours full shipping cost will be returned.
4. Once your order has been shipped, it can no longer be cancelled.