Christmas Promotion Code: KMJH2 - 5% Discount For Each Order.

Faq


Q: Does your backdrops made in one piece?
A: Absolutely! Our printing equipment upgraded in 2018. All our backdrops are seamless now.

Q: How soon will it take to receive my order?
A: The fastest way need 3 - 5 days to be delivery.

Q: Can you print oversized backdrops? How large can you print?
A: Absolutely! So far, the biggest backdrop we've ever done is 100ft by 40ft.

Q: I want to order a particular backdrop but the size I want is not listed?
A: Let us know what size you want, which item number(s) you need them in, how many backdrops you want and we can happily quote you for any large or odd size backdrops upon request. Please also submit to us your full mailing address so we can also provide you with a shipping quote at time of inquiry.

Q: How do I hang my backdrop?
A: The most popular method of hanging backdrops is on a backdrop stand using clamps that allow you to quickly switch out one backdrop for another during shoots. Another option is to have us professionally add a pole pocket or grommets along the top of your backdrops. You can purchase our pole pocket or grommets service on each product page at the same time you are ordering your backdrops. You can purchase stands, clamps and any other type of photography equipment.

Q: Is there a difference between backdrops and floor drops?
A: Not at all! Our drops are printed in your choice. Get creative! Many people use our "backdrops" as floor drops and our "floor drops" as backdrops!

Q: Can you create a custom backdrop for me?
A: Absolutely! Just email us at [email protected] with details of what you want and we can happily quote you!

Q: Can I cancel an order just placed with you?
A: 1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
    2. Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
    3. Orders cancelled after 48 hours full shipping cost will be returned.
    4. Once your order has been shipped, it can no longer be cancelled.

Q: What to do if the item you ordered is somehow damaged?
A: Our Shipping Team will check it very carefully before its delivery. This is why it is very unlikely that your item will be damaged. Nevertheless, if that happens, you must inform our Customer Service immediately through the "Contact Us" Page or sending us a Email to [email protected] We offer exchange or refund within 7 days.

Q: How to Track Your Order?
A: Normaly, when we deliver items, you will receive the tracking number via e-mail. And you can track it at the website : http://www.17track.net We also will track it for you!

Notice: if you still haven't found your answer after reading this page, please contact us.